Delivery and shipping charges are in addition to the cost of each gift basket. Shipping fees vary depending on the size and weight of the gift. Shipping options and prices will be given when you check out. Please check your delivery address carefully before you submit your order, making sure the recipient's address is correct and complete. Once the package leaves our location we are not responsible for it thereafter. We will attempt to make any changes or corrections to your order if possible, but we cannot guarantee this. You are responsible for providing the correct address when submitting your order. In the event that UPS and FedEx must re-route due to the customer's address errors, a $20 fee will be passed on to the customer. If they are unable to correct the address, they will return the undelivered gift to our offices. FedEx and UPS will not deliver to P.O. boxes. If the package is returned to us, fees will be charged for re-processing, re-shipping or re-stocking. Any customer refunds are made less shipping and handling. When shipping an item to more than one address you will need to complete an individual order for each address. It is recommended that you contact us if you have multiple orders (3 or more) so that we may work with you on discount shipping. Please review the shipping info on individual products for in transit ground shipping - in some cases ground shipping may be quicker and cost effective for you!
Should you wish to cancel your order, a restocking fee will be applied. We are not required to give a shipping refund if the customer gives an incorrect shipping address or if the package was undeliverable due to:
(1) the recipient is not at the specified address
(2) the business was closed for the holiday or weekend
(3) no one was home at the time of delivery
(4) package was rejected by recipient
(5) package was rejected by company or personnel in charge of receiving said package.
(6) no-one over the age of 21 was available to sign for gift baskets containing alcohol.
Orders delayed in shipping due to an incorrect address are not guaranteed an arrival day if ordered expedited shipping.
We do not ship to hospitals, rehab centers, hotels, etc. Due to patient discharges, early checkouts, etc., we do not offer this service. We will be happy to ship to the recipient's home where they can enjoy their treats during their recovery or return from a business trip.
APO/FPO shipping: Only selected gifts can be shipped APO/FPO. We do not offer any claims, late delivery refunds or damage claims of any kind to these orders due to the shipping and delivery process. These orders also require 1-2 extra time for shipping.
During summer months it is necessary to substitute alternate items for most chocolate.
All damage claims, discrepancies and late delivery claims must be made within 2 business days of the gift being received. No exceptions will be made to this policy. Customer may be eligible for a refund (full or partial) or replacement if one off the following events occur:
1. Product is damaged. Refunds are not given until the damaged product has been returned. Before returning a product you must contact us for written approval of refund. The customer must return the entire gift basket in order to receive a refund or partial refund - no exceptions.
2. Package does not arrive at its specified destination or is delivered to the wrong destination due to our error in addressing the package.
UPS Ground - Delivery up to 7 business days depending on destination.
UPS Next Day Air - Delivery next business day.
UPS Second Day Air - Delivery second business day.
UPS 3 Day Select - Delivery 3 business days.
USPS Priority Mail - Delivery in 2-3 business days.
USPS Express Mail - 1 day delivery (in MOST cases) including weekends.
NOTE: UPS does not count the pick-up day in the delivery times for ground delivery. Expedited shipping examples for Next Day Air, 2nd Day Air & 3 Day Delivery: if your order is placed 2nd day air before 11 a.m. on Monday, it is shipped that day and expected arrival time is Wednesday. If you place your order on Monday after 11 a.m., it will ship Tuesday and arrive Thursday. Orders delayed in shipping due to an incorrect address are not guaranteed an arrival day when ordered expedited shipping.
We make every effort to ship UPS ground and USPS Priority Mail orders out the same day if ordered before our cut-off time of 11:00 a.m. CST, however, this is not a guarantee and can take up to two days to ship out. Weekend orders will be processed the next business day. Business days are Monday thru Friday.
Please take note that we are closed and no shipping will occur on the following days. All orders due to ship on these days will ship the next operating business day.
Memorial Day Observance- May 27th
Independence Day Observance July 4th & 5th
Labor Day Observance - Sept. 2nd
Thanksgiving Day Observance - November 28th & 29th
Christmas Holiday: December 24th - December 26th
New Year's Eve - December 31st
New Year's Day - January 1st
We are closed on Saturdays and Sunday. No orders ship or are delivered on the weekends.